Terms of service

These terms are the agreement between you and Joseph Omaita, trading as Baboon Ventures ("AIPenPen", "we", "us") for every order you place through this platform. They cover the ordering service, the articles we deliver, and what each of us is responsible for. Sections 1–11 and 13–19 are about ordering; section 12 is for writers and editors, who accept these terms when they apply.

You accept them when you tick the acceptance box at checkout. We record the version you accepted — 2026-08.5, the version shown at the top of this page — against that order. Changing these terms later never changes the terms your existing orders were placed under.

If you are ordering for a company, you confirm you are allowed to accept these terms on its behalf, and "you" means that company.

1. What the service is

You describe the articles you want — one at a time, or by importing a spreadsheet of up to 100 rows. Once your order is paid, the articles are published to our writer board. Freelance writers draft each one, using AI tools as part of their process, working to the brief you supplied. An editor then reviews the article and either approves it or sends it back to the writer.

You first see an article when an editor has approved it. Nothing reaches you unreviewed.

Approved articles are delivered as a Google Doc and as HTML. On Brand Plus, we can also post them to a WordPress site you connect.

We are a content production service. We are not your agent, we do not publish on your behalf anywhere except the WordPress site you explicitly connect, and we do not provide SEO, legal, medical, financial or any other professional advice.

2. Your account

You need an account to order. Keep your password to yourself, give us accurate details, and tell us at support@aipenpen.com if you think someone else is using your account. You are responsible for what happens under it.

You must be 18 or older to open an account.

3. Orders, tiers and prices

Two tiers, and the difference between them is what each includes:

• Brand Standard — up to 3,500 words per article, and up to 4 images we source for you, delivered as a Google Doc or HTML.
• Brand Plus — no word limit per article, up to 5 images including ones sourced by hand, and optional posting to your WordPress site.

Prices are per article, quoted in US dollars, and shown before you pay. The price that applies to your order is the one snapshotted at checkout. If we change our prices afterwards, your placed order keeps the price you agreed — and a new order gets the new one.

Who charges you

Checkout offers one of two ways to pay, and the difference matters for who you are contracting with.

If you pay by card, the payment is processed by Lemon Squeezy, LLC, which acts as the merchant of record and reseller for that order. They handle the payment, the receipt, and any sales tax or VAT that applies where you are. Their own buyer terms apply to that part of the transaction, your receipt comes from them rather than from us, and the charge appears on your statement as LEMSQZY*. You have 24 hours to complete a card checkout; after that the order returns to draft, unchanged and uncharged, and you can start checkout again at whatever price is current then.

If you place the order against an invoice, we bill you directly. Joseph Omaita, trading as Baboon Ventures is the seller for that order, the invoice comes from us, and it is payable by bank transfer to the account named on it. No card processor is involved and no card details are taken. The invoice is due on receipt and does not expire on a clock, but your order is not started until the payment reaches us — writers are assigned once we have matched your transfer, and until then your article list stays locked and unbilled work has not begun. You can cancel an unpaid invoice at any time by returning the order to draft, and nothing is charged.

Where an invoiced order attracts sales tax, VAT or an equivalent charge in your country, that is a matter between you and your own tax authority: we are not registered to collect it on your behalf, and our invoices are issued without it.

4. Your material, and what you may order

You keep ownership of everything you give us — briefs, titles, keywords, style notes, uploaded images, your website details. You give us permission to use that material for the sole purpose of producing and delivering your order.

You confirm you have the right to give it to us, and that our using it will not infringe anyone else's rights.

You may not use AIPenPen to order content that:

• is unlawful where you are or where we operate, or that promotes unlawful acts;
• infringes someone else's copyright, trademark or other rights;
• is defamatory, harassing, or incites hatred or violence;
• is deceptive — fake reviews, fake testimonials, or content published under a named person's byline without their agreement;
• concerns sexual content involving minors, or non-consensual sexual content;
• promotes fraud, malware, or evasion of security or safety controls; or
• makes claims about health, finance or law that you are not entitled to make.

If an order breaks this section we may refuse it or stop work on it. Where we do that, we refund the articles that had not yet been started, under the refund policy.

5. Revisions, and when an article is finished

An approved article arrives in your dashboard as Ready for your review. From there you can:

• Request a revision. You get 2 revision requests per article, at no extra cost. The article goes back to its writer with your note, then through editing again. Once both are used, the option becomes Contact support — we would rather look at a case by hand than leave you with nothing to click.
• Mark it complete. This locks the article. Revisions are no longer possible.

If you do neither, an approved article completes automatically once its review window runs out. The countdown is shown on the article itself; it is five days at the time of writing.

A completed article is final and frozen. What we deliver is always the version the editor approved.

Orders set to post to WordPress automatically finalize about 30 seconds after an editor approves. That is the trade you are making by turning auto-posting on: the article reaches your site almost immediately, and revisions after that happen in your WordPress drafts rather than here. We say so again in the dashboard, on every order that has it enabled.

6. Who owns the articles

You do, once you have paid. For each article delivered under a paid order, we assign to you all right, title and interest in it, including copyright, effective on the later of our receipt of payment for that order and delivery of the article. You do not need to credit us, and you can edit, publish and resell what we deliver.

We can assign those rights because the writers and editors who work on your articles assign their rights to us first, as a condition of working on the platform.

Two things that assignment does not cover:

1. Licensed images. Where an article includes an image we sourced under a licence rather than created, you get the benefit of that licence, not ownership of the image. Licences that require attribution travel with the article as a caption. Keep the caption.
2. Our platform. The software, the workflow, our name and our brand stay ours.

We will not name you as a client publicly without your written permission.

7. What we promise — and what we do not

What we promise. Every article is drafted by a person, written to the brief you supplied, and reviewed and approved by a human editor before it reaches you. Articles are produced to the word range you chose, within the cap of the tier you bought. We keep your unpublished briefs and articles confidential (section 9).

What we do not promise. We cannot and do not warrant:

• any search ranking, traffic, engagement, conversion or revenue outcome from publishing what we deliver;
• that content will produce any particular result from any AI-detection tool. These tools are third-party products with their own error rates, and no supplier can honestly guarantee their output; or
• that a third-party service the delivery depends on — Google, WordPress, your hosting — will be available or behave as expected.

Beyond what we state here, and to the extent the law allows, the service is provided as is. Nothing in these terms removes rights you have under consumer law that cannot be excluded by agreement.

Editorial judgement is a judgement, not a certification. Review what we deliver before you publish it, particularly where it touches a regulated subject.

8. Your WordPress site

If you connect a WordPress site, you give us an application password. We store it encrypted, decrypt it only in memory at the moment we publish, never write it to logs, and you can revoke or replace it whenever you like. You are responsible for making sure the account you give us has the access we need and no more.

If publishing fails because credentials stop working, we pause the remaining posts on that order and tell you rather than retrying against a closed door.

9. Confidentiality

We treat your briefs, your unpublished articles and your account details as confidential and use them only to run the service. Writers and editors are bound to the same, and are shown the target website's domain, never your name, company or contact details.

We may disclose information where the law requires it, and we keep an internal audit record of actions taken on your orders (see the privacy policy).

10. Cancellations, refunds and chargebacks

The refund policy forms part of these terms. In short: you can cancel any article a writer has not started and get that article's price back; work already under way is not automatically refundable, and we will look at any article that is not right.

If you are unhappy with a charge, talk to us before your bank. A chargeback puts the whole order on hold — articles nobody has started stop being available to writers — while the claim is resolved. Work already done and delivered stands and remains payable.

11. Suspension and ending the agreement

You can stop using the service at any time; unstarted articles are refundable under the refund policy.

We may suspend or close an account that breaches section 4, that is being used fraudulently, or where payment has been reversed. Where we do that without cause on your side, we refund everything not yet started.

12. If you write or edit for us

This section applies to writers and editors, not to clients. You accept these terms when you apply.

Work you submit must be original and your own. You may use AI tools to draft — that is expressly allowed, and it is how most work on this platform is produced — but you are responsible for what you submit. Text copied or republished from someone else's work, in whole or in part, is not acceptable.

An article found to be copied is rejected without pay, and doing it is grounds for suspending your account. Nothing about this is automated: an editor reads every article, and this is the standard they read against.

You assign to us the rights in the work you are paid for, which is what lets us assign them onward to the client (section 6). Payment for completed work is not affected by a client's later chargeback or refund.

13. Availability and changes

We may add, change or withdraw features. We are not available in every country and we may restrict access from particular regions; where that applies to you, you will not be able to place an order.

We will give reasonable notice of changes that materially reduce what you have already paid for.

14. Liability

We are liable for what these terms say we are. To the extent the law allows:

• neither of us is liable for indirect or consequential loss, or for lost profits, lost revenue, lost data or loss of goodwill; and
• our total liability arising out of an order is limited to the amount you paid us for that order.

Nothing here limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.

15. Your indemnity

You will cover us against claims, losses and reasonable costs arising from material you supplied, instructions you gave, or your publication or use of what we delivered — except to the extent the claim arises from our own breach of these terms.

16. Changes to these terms

We version these terms rather than silently editing them. The version at the top of this page is the current one. The version recorded against your order is the one that governs it — you can see it on the order. New versions apply to orders placed after they take effect.

17. Law and disputes

These terms and any dispute arising out of them are governed by the laws of Kenya, and the courts of Kenya have jurisdiction. If mandatory consumer-protection law where you live gives you a different forum, that stands.

Before starting anything formal, email us at support@aipenpen.com. Most things are a misunderstanding that one reply fixes.

18. General

If a provision turns out to be unenforceable, the rest stays in force. Not enforcing something once does not waive it. You may not transfer this agreement without our consent; we may transfer it as part of a sale or reorganisation of the business. These terms, the refund policy and the privacy policy are the whole agreement between us about the service.

19. Contact

Joseph Omaita, trading as Baboon Ventures — support@aipenpen.com